DrFive Terms of Use

WEBSITE TERMS OF USE ("Terms of Use") Version [1.0]


Last Updated: Apr 2015

  • Introduction
    Welcome to http://www.DrFive.com/ a website for finding and comparing hospitals and health clinics in the UAE and to connect users and providers of healthcare, aesthetic, holistic and similar services, and other services provided by parties listed on the website www.DrFive.com (these services are referred to in these Terms of Use as "Services" and the providers of the Services (including all individual medical practitioners, hospitals and clinics and) are referred to as "Providers" and/or "Clinics"). It gives you the opportunity to search for, find and contact medical services provided by Clinics and Providers across the UAE. For the purpose of these Terms of Use "we", "our" and "us" refers to DrFive.com.
  • Important Notice
    DrFive.com is not involved in the provision of any healthcare or medical advice or diagnosis. Any information provided on the Website is intended as a guide only and should not be construed as a substitute for professional medical advice. The website is a service that displays information on Providers and/or Clinics that has been gathered from the Healthcare Provider or online survey. We do not screen or validate any content posted by Clinics and/or Providers, nor do we endorse any particular Clinic and/or Provider. If you decide to engage a Clinic or Provider to provide Services to you (including by purchasing a Voucher on our Website), you do so at your own risk. In this regard you should note that certain Clinics and/or Providers listed on this Website are located in jurisdictions where insurance is not available or mandatory in respect of the medical services they offer. We would recommend that you undertake your own research into any Clinic and/or Provider listed on the Website and that you should consult with your doctor or primary healthcare provider before engaging any Clinic and/or Provider from this Website. You should be aware that the results of any search you perform on the Website for Clinics and/or Providers should not be construed as endorsement by DrFive.comof any particular Clinic and/or Provider.
  • Services We Do Not Provide
    • DrFive.com is not a medical referral service and does not endorse, recommend, or approve any Clinic and/or Provider listed in the Website. We are not medical professionals nor do we hold ourselves out to be medical professionals and will not discuss or advise on any issues relating to medical treatment with Clients (defined below) or Clinics and/or Providers.
    • Except in circumstances where you have purchased a Voucher, DrFive.com is not involved in any transaction between you and Clinics and/or Providers who use this Website. If you purchase a Voucher, our only responsibility is to process or facilitate payment for the Voucher and email you confirmation of purchase and/or the Voucher. The responsibility for managing appointments and delivering the relevant services will be solely that of the relevant Clinic and/or Provider on whose behalf we have sold the Voucher. We cannot assure that all transactions will be completed nor do we guarantee the ability or intent of any Clinic and/or Provider to fulfil their obligations in any transactions.
    • As we cannot control the information provided by any Clinic and/or Provider or information sourced by DrFive.com from the Internet that is made available through this Website, DrFive.com does not guarantee or endorse the authenticity, quality, safety or legality of any Clinic and/or Provider or the services provided or purported to be provided by any Clinic and/or Provider, the accuracy of any listings or any Clinic and/or Provider data we may provide to you, or the ability of any Clinics and/or Providers to complete a transaction.
  • Services We Do Provide
    • DrFive.com is a website for individuals seeking to access medical services ("Clients," "Your" or "You") and Clinics and/or Providers situated around the world who want to provide Services. DrFive.comfacilitates introductions between Clients and Clinics and/or Providers through the Website. DrFive.com also facilitates Registered Users purchasing Vouchers for Services. DrFive.com is not a provider of Services, and has no responsibility for managing appointments and/or delivering the Services, including where a Voucher has been purchased on the Website for any Services. You agree that if you purchase a Voucher through the Website, your contract for delivery of the Services is solely with the relevant Clinic and/or Provider on whose behalf we have sold the Voucher, and not DrFive.com, which is acting as an intermediary only in the sale of the Voucher. Specific terms and conditions relevant to purchasing a Voucher are set out at section 5 below.
    • DrFive.com gathers information from various worldwide Clinics and Providers about their facilities and services as well as from a large number of publicly available websites. You can access this information via our Website. This information should assist you in making a decision on choosing your preferred Clinic or Provider by conducting your own research into such Clinics or Providers. If you choose a Clinic or Provider to provide Clinical Services, then we will facilitate contact between you and the Clinic or Provider, by providing your information to the Clinic or Provider (the "Website Service") or providing you with the contact information of the Clinic or Provider.
    • You may simply wish to browse through the Website to see what DrFive.com has to offer. If this is the case, then only some of the provisions of these Terms of Use will be applicable to your use of the Website and other provisions will not be relevant.
  • Content Policy
    • DrFive.com acts as a passive conduit for the online distribution and publication of information submitted through the Website, and has no obligation to screen content or information in advance and is not responsible for screening or monitoring material posted by you or Clinics and/or Providers. You are solely responsible for the content and information you provide to us to be published on the Website through our data entry forms or otherwise. We reserve the right to edit or remove your content if we believe it is untrue or that it may create liability for us.
    • You acknowledge we may publish your reviews of Clinics and/or Providers or the services provided to you by Clinics and/or Providers either on the Website or on associated or linked websites and you consent to the unrestricted publication of such reviews. When posting a review of a Clinic or Provider to DrFive.com you must abide by current review policies which include:
      - Review cannot be defamatory
      - Review must be family friendly (no profanity, etc.)
      - No hearsay. You cannot make a statement about what someone else has said.
      - No personal insults
      - No reports of criminal activity (these must be reported to the proper authority)
      - Commercial information of any kind including email address or phone numbers
      - Content not relevant to other potential customers
      - Review must use standard email etiquette (not all CAPS, no HTML, etc.)
      - We may choose to reject reviews where we cannot contact you by email or phone
    • Other terms of the content policy with regard to reviews and other user-provided text on the Website are covered in the review policy.
  • Age and Responsibility
    You should note that the Website Service is only available to, and may only be used by individuals who are legally entitled to form such contracts under law in the jurisdiction in which they reside. If you are under the age of eighteen, you should not access and or use this Website or the Website Services or purchase (or attempt to purchase) any Voucher. By accessing and using this Website, you warrant that you are over the age of eighteen.
  • Data Protection
    • For the purpose of these Terms of Use "Data" means all electronic data or information, including personal data submitted by you onto the Website and transferred by DrFive.com to the Clinic or Provider, the processing of which is necessary to conclude the contract between you and the Clinic or Provider. You recognise and acknowledge that in order to facilitate the provision of Services to you, we will need to provide certain details of your personal information, including any medical information you provide us with, to Clinics or Providers whom you wish to arrange a consultation with. You explicitly consent to the transfer and disclosure of your personal information to such Clinics and/or Providers. We may also use your contact details, including your phone number and email address, to contact you from time to time to update you as to progress in relation to your consultation with a Clinic or Provider and other matters concerning the Website Services. You consent to us contacting you in this regard.
    • DrFive.com endeavours to protect your privacy and the privacy of others who access the Website and use its facilities.
    • Communication between you and a Clinic and/or Provider via email may be sent through DrFive.com. The content of these emails may be retained byDrFive.com in order to assist clients and clinics in tracking their communication.
    • Communication between you and a Clinic and/or Provider by phone may be routed through DrFive.com. The time and date, success or failure and telephone numbers may be stored by DrFive.com, in order to assist you and the Clinic and/or Provider in tracking phone communication between you and the Clinic and/or Provider. An audio recording of the call may also be stored. If the audio of a telephone call will be recorded then you will hear an audible message informing you of this in advance of the call beginning.
    • By signing up to become a Registered User you agree that we may send you advertisements and/or promotional material by email, including information about Vouchers you have purchased. If you do not wish us to contact you for marketing purposes, you may notify us by following the "unsubscribe" links on email communications issued by us.
  • Provision of Information
    • If you wish to arrange a consultation with a Clinic and/or Provider, then you will be asked to provide certain information including details such as your contact details (phone number and email address), age and gender and some medical information to allow us to present your data to Clinics and/or Providers who may be interested in providing Services to you. You warrant and undertake that the information provided by you is up-to-date, accurate in all material respects, not the confidential property of others or in violation of any third party's rights, and is sufficient for us to facilitate the Website Services. Although DrFive.com endeavours at all times to respect your privacy, you should not provide any information that may cause you personal damage if made public.
    • Information sent over the Internet cannot be guaranteed to be completely secure as it is subject to possible interception, loss or alteration. You understand and agree to assume the security risk for any information you provide using the Website. We are not responsible for any information sent over the Internet and will not be liable to you or anyone else for any damages or other loss incurred in connection with any information sent by you to us or to a Clinic and/orProvider, or any information sent by us, a Clinic and/or Provider or any third party to you over the internet.
  • Suspension/ Termination
    DrFive.com may at any time, without notice to you, suspend or terminate your access to this Website, or any service forming part of this Website, wholly or partially, for any reason including, without limitation, where you have provided false or misleading information, or you are in breach of these Terms of Use, or ifDrFive.com cannot verify or authenticate any information submitted to the Website.DrFive.com is not liable to you or any third party for any suspension or termination of access to this Website.
  • Use of website
    • You agree not to use this Website or any of its facilities and/or services for any purpose that is unlawful or prohibited by these Terms of Use including but not limited to:
    • The pages contained in this Website may contain technical inaccuracies and typographical errors. The information on this Website may be updated from time to time but we do not accept any responsibility for keeping the information in these pages up-to-date, nor any liability for any failure to do so.
      • Any commercial purpose including but not limited to creating, checking, confirming, updating or amending your own or someone else's databases, records, directories, customer lists, mailing or prospecting lists;
      • Any purpose that is fraudulent, unlawful or prohibited by these Terms of Use;
      • Copying, modifying, transmitting, displaying, distributing, performing, reproducing, licensing, publishing, creating derivative works from, transferring or selling any information, software, products and services contained on or forming part of this Website, or otherwise using such content of the Website for resale, redistribution or for any other commercial use whatsoever including but not limited to any other website, surveys, contests or pyramid schemes.
      • Accessing or using the Website in and from jurisdictions which restricts or prohibits same by local law;
      • Accessing or using the Website in any manner which could damage, disable, overload, flood, mail bomb, crash or impair the Website or interfere with any other party's use and/or enjoyment of the Website;
      • Posting or transmitting, whether on a bulletin board, forum or otherwise, to or from the Website any unlawful, harassing, threatening, libellous, defamatory, tortious, obscene, hateful, scandalous, inflammatory, pornographic or profane material, or any other material that could give rise to any civil or criminal liability under law;
      • Transmitting material which may cause harm to DrFive.com’s or any other party's computer systems, including but not limited to any material which contains viruses, Trojan horses, worms, spyware, adware, time bombs, cancelbots or other computer programming routines or engines that are intended to damage, destroy or otherwise impair a computer's functionality or the operation of the Website;
      • Harassing, harming or abusing another person, or contacting, advertising, soliciting, selling to any other person without their prior written consent or transmitting or relaying spam, junk email or chain letters;
      • Accessing data or materials not intended for your use; logging into a server or account which you are not authorised to access; attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation; or impersonating any person or entity, or falsely stating or otherwise misrepresenting their identity or affiliation in any way;
      • Attempting to gain unauthorised access to the Website, or any computer systems or networks connected to any DrFive.comwebsite, through hacking, password miming or any other means; or
      • Harvesting or otherwise collecting by any means any programme material or information (including without limitation email address or details of other users) from the Website or monitoring, mirroring or copying any content of the Website without the prior written consent ofDrFive.com.
    • DrFive.com reserves the right, at its sole discretion, to pursue all of its legal remedies upon breach by you of these Terms of Use, including but not limited to removal of your postings and content from this Website, closing your account and/or restricting your ability to access this Website and use the Website Services.
  • Copyright Notice and Limited Licence
    • The information, content, graphics, text, sounds, images, buttons, trademarks, service marks, get-up, business names, domain names, rights in good will, know-how, designs and rights in designs, trade names and logos (whether registered or unregistered) (the "Materials") contained in this Website are protected by copyright, trade mark, database right, sui generis right and other intellectual property laws and are also protected under national laws and international treaties. DrFive.comand/or its licensors (as the case may be) retain all right, title, interest in and intellectual property rights to the Materials. Use of third party trademarks is for description and identification purposes only. Such trademarks are the registered trademarks of their registered owners.DrFive.com asserts absolutely no ownership or other rights with respect to such third party trademarks.
    • Any other use of the Materials on this Website, including any form of copying or reproduction, modification, distribution, uploading, re-publication, extraction, re-utilisation, incorporation or integration with other Materials or works or re-delivery using framing technology, without the prior permission of DrFive.com is strictly prohibited and is a violation of the proprietary rights of DrFive.com. Other than as expressly provided herein, nothing in these Terms of Use should be construed as conferring, by implication or otherwise, any licence or right under any copyright, patent, trade mark, database right, sui generis right or other intellectual property or proprietary interest of DrFive.com, its licensors or any third party.
    • You agree to grant DrFive.com a non-exclusive, royalty free, world-wide, transferable perpetual licence, with the right to sub-licence, reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any Materials and other information, including without limitation ideas contained therein for new or improved services, when you submit to the Website either during the registration process or otherwise, including any information or materials you post to a bulletin board or evaluation forum on the website.
  • Disclaimers
    • This clause limits DrFive.com's legal liability to you for your access to and use of the Website. You should read this clause carefully. You acknowledge that you have agreed to these Terms of Use relying on the disclaimers stated herein and that those disclaimers are an essential basis of this contract.
    • The website is available to all users "as is" and, to the greatest extent permitted by applicable law, the website is made available without any representations or warranties of any kind, either express or implied. DrFive.com makes no representations, warranties or undertakings about the services or materials available on the website, including without limitation, their merchantability, quality or fitness for a particular purpose. All information provided on the website is intended as a guide only and should not be construed as a substitute for professional medical advice and DrFive.com makes no representations, warranties or undertakings as to the accuracy of any information provided on this website.DrFive.com makes no representations, warranties or undertakings that the website, or the server that makes it available, will be free from defects, including, but not limited to viruses or other harmful elements. To the maximum extent permitted by applicable law,DrFive.com accepts no liability for any infection by computer virus, bug, tampering, unauthorised access, intervention, alteration or use, fraud, theft, technical failure, error, omission, interruption, deletion, defect, delay, or any event or occurrence beyond the control ofDrFive.com, which corrupts or affects the administration, security, fairness and the integrity or proper conduct of any aspect of the Website. All use by you of the Website is at your own risk. You assume complete responsibility for, and all risk of loss resulting from, your downloading or using of, or referring to or relying on the facilities, services, materials or products provided on the Website, or any other information obtained from your use of the Website. You agree that, to the maximum extent permitted by applicable law,DrFive.com and providers of telecommunications and network services to DrFive.com will not be liable for damages arising out of your use or your inability to use the Website, and you hereby waive any and all claims with respect thereto, whether based on contract, tort or other grounds. No advice or information, whether oral or written, obtained by you from DrFive.com shall be deemed to alter this disclaimer of warranty, or to create any warranty.
    • To the fullest extent permitted by applicable law, DrFive.com assumes no responsibility nor do we grant any warranties, express or implied relating to the operation, safety, condition or service of any Clinic, Provider or any healthcare professional or any doctor or any other person associated with the Clinic and/or Provider that is used by, for or on behalf of, you. DrFive.com is not liable for the acts, errors, omissions, representations, warranties, breaches or negligences of any Clinic and/or Provider or any doctor or any other persons associated with such Clinic and/or Provider or for losses, damages or expenses resulting therefrom.
  • Limitation of Liability
    • To the fullest extent permitted by applicable law, neither DrFive.com nor any of its officers, directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with your use of any facilities, services and the website services offered or transactions entered into through or from this Website, including, for the avoidance of doubt, your transactions with Clinics and/or Providers or medical services facilitated through this Website, including, but not limited to, direct, indirect or consequential losses or damages, loss of data, loss of income, profit or opportunity, loss of, or damage to, property and claims of third parties, even ifDrFive.com has been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable.
    • In no event shall DrFive.com nor any of its officers, directors, employees, affiliates or other representatives be liable for any damages whatsoever resulting from the statements or conduct of any Clinic and/or Provider or third party or the interruption, suspension or termination of the website services, whether such interruption, suspension or termination was justified or not, negligent or intentional, inadvertent or advertent.
    • Without limiting the foregoing, under no circumstances shall DrFive.com nor any of its officers, directors, employees, affiliates or other representatives be held liable for any delay or failure in performance of the website or the website services resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including, without limitation, internet failure, computer equipment failures, telecommunication failures, other equipment failures, electrical power failures, strikes, lay-way disputes, riots, interactions, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of god, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.
    • DrFive.com does not exclude liability for death or personal injury, caused by its negligence or that of its employees or authorised representatives, or for fraud.
  • Indemnity
    You agree to defend, indemnify and keep indemnified and hold DrFive.com and, as applicable, its officers, directors, employees, affiliates or other representatives, harmless against any and all claims, proceedings, actions, costs, including legal costs, charges, expenses, damages, liabilities, losses and demands made by, or liabilities to, any third party resulting from any activities conducted under your account, your use or misuse of this Website, including but not limited to posting content on this Website, entering into transactions with Clinics and/or Providers, contacting others as a result of their postings on this Website, infringing any third party's intellectual property or other rights, or otherwise arising out of your breach or any breach of these terms of use.
  • Links to Third Party Websites
    This Website contains links to third party websites. Your use of third party websites is subject to the terms and conditions of use contained within each of those websites. Access to any other website through this Website is at your own risk.DrFive.com is not responsible for, nor liable for, the accuracy of any information, data, opinions, statements made on third party websites or the security of any link or communication with those websites.DrFive.com reserves the right to terminate a link to a third party website at any time. The fact that DrFive.com provides a link to a third party website does not mean thatDrFive.com endorses, authorises or sponsors that website, nor does it mean that DrFive.com is affiliated with the third party websites, owners or sponsors.DrFive.com provides these links merely as a convenience for those who use this Website.
  • Availability
    • Although DrFive.com endeavours to ensure the Website is available at all times, there may be occasions when access to the Website may be interrupted, e.g. to allow maintenance, upgrades and emergency repairs to take place, or due to failure of telecommunications links and equipment that are beyond our control. You agree that DrFive.com shall not be liable to you for any loss incurred by you resulting from the modification, suspension or discontinuance of the Website.
    • You have sole responsibility for adequate protection and back-up of any content and data you submit to the Website and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive items.
  • Changes in These Terms of Use
    DrFive.com may modify or terminate any services offered through this website from time to time, for any reason and without notice, and without liability to you, any other client or any third party. DrFive.comreserves the right to change the content, presentation, performance, user facilities and/or availability of any part of this Website, including these terms of use at its sole discretion from time to time. You should check these terms of use for any changes each time you access this Website. Your continued use of the Website and/or clicking on the "I accept" button will signify your acceptance of revised terms of use.
  • Jurisdiction and Governing Law
    • This Website is controlled and operated by DrFive.com from the UAE. DrFive.comdoes not make any representation that the facilities, services, including the website service, and/or materials offered through this Website are appropriate or suitable for use in countries other than the UAE, or that they comply with any legal or regulatory requirements in any other countries. In accessing this Website, you do so at your own risk and on your own initiative, and are responsible for compliance with local laws, to the extent any local laws are applicable. If it is prohibited to make this Website, facilities, services, including the website service, and/or materials offered through this Website or any part of them available in your country, or to you, whether by reason of nationality, residence or otherwise, this website, the facilities, services and/or materials offered through this website or any part of them are not directed at you.
    • These terms of use shall be governed by and construed in accordance with the laws of the UAE and you hereby agree, for the benefit of DrFive.com, and without prejudice to the right of DrFive.com to take proceedings in relation to these terms of use before any court of competent jurisdiction and that courts of the UAE shall have jurisdiction to hear and determine any actions or proceedings that may arise out of or in connection with these terms of use, and for such purposes you irrevocably submit to the jurisdiction of such courts.
    • The language of any dispute resolution procedure or any proceedings under these terms of use will be English.
  • Miscellaneous
    Any waiver of any provision of these terms of use must be in writing and signed by DrFive.com to be valid. Any waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of any provision in the future. Each of the provisions of these terms of use is separate and severable and enforceable accordingly. If, at any time, any provision is judged by any court of competent jurisdiction to be void or unenforceable the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired. Nothing in these terms of use shall constitute, or be deemed to constitute, a partnership between you andDrFive.com, nor shall either party be deemed to be the agent of the other party. These terms of use represent the entire understanding and agreement between you and DrFive.com relating to use of this website, its facilities and/or services, including the website service, and supersede any and all prior statements, understandings and agreements.